Patient and Visitors

At St. Mary, our goal is to provide the best care and safest environment possible. In continuing our ongoing efforts of improvement and eliminating system problems that affect delivery of care, we are offering a new program called Condition H.

• Condition H is a program that allows patients and families to call a Medical Emergency Team when they feel they are in an emergent situation or their needs are not being recognized or met
• H stands for HELP
• Condition H is a Patient Safety Initiative

• To be proactive, increase patient safety and satisfaction and solidify the relationship between our patients, families and the health care team
• To provide patients and families access to care and the ability to communicate their needs and concerns

• If a noticeable medical change occurs in the patient and the health care team is not recognizing the concern
• If there is a breakdown in communication or confusion in the plan of care with the health care team
• If you feel your concerns are not being heard or your needs are not recognized or met

The patient orfamily first needs to:

• Identify the problem and communicate with your primary care nurse
• If a problem persists, contact the charge nurse and try to contact the physician
• If a problem is still not adequately addressed and you have serious concerns about how your care is being given, managed or planned, consider activating Condition H

• Dial “4357” on any hospital telephone and put on the call light
• Identify the call as Condition H; provide your name, location and reason for the response request
• A Medical Emergency Team will respond to assess and treat as necessary

We hope to empower patients and families to access care, decrease anxiety levels and improve patient safety. The program aims to address immediate needs and increase communication between patients, families and the health care team.

If you have questions, please discuss them with your health care team.

While you are a patient at St. Mary Medical Center, you have the right to communicate with people inside and outside of the medical center.

If you do not speak or understand English or have a hearing impairment, you have the right to have access to an interpreter. We provide interpreter and translation services for our non-English speaking patients and the hearing impaired. If you are in need of these services, please ask a hospital staff member who can assist you. There are TTY units located in the emergency department and the administrative coordinator’s office for the hearing impaired. In the event that you have a concern regarding this process, please contact the interpreter coordinator; call ext. 8005.

Language Access Policy

• English
• Spanish
• Korean
• Arabic