Complaint Resolution and Grievances

St. Jude Medical Center is accredited by the Joint Commission. Accreditation means that St. Jude Medical Center has demonstrated compliance with organizational, patient care and safety standards.

St. Jude Medical Center has set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients are treated in a safe environment. In response, the Administration and Board of Trustees have invited The Joint Commission to conduct a full survey of St. Jude Medical Center.

St. Jude Medical Center, in conjunction with the Joint Commission, views the survey process as part of our efforts to provide the highest standard of care, and not a one-time "inspection" of compliance. We use this opportunity to have key processes validated and welcome recommendations for improvement. We also initiate proactive steps for performance improvement. For further information concerning the Joint Commission visit their website at www.jointcommission.org.

Patient care and safety

If you have a concern or complaint about patient care or safety, we encourage you to contact our Patient Relations Specialist at 714-992-3000, ext. 3749 or by writing to:

St Jude Medical Center 
Attn: Patient Relations Specialist 
101 E. Valencia Mesa Dr.,
Fullerton, CA 92835

If your issue remains unresolved, you have the right to:

  • Contact The Joint Commission Office of Quality Monitoring at 800-994-6610, by e-mail or mail:

Office of Quality Monitoring 
The Joint Commission 
One Renaissance Blvd. 
Oakbrook Terrace, IL 60181