Patients and Visitors
Visitors can be good medicine for patients. Friends and family members are welcome to visit patients during visiting hours.
Patient care determines the schedule for visitors. If a guest will aid in the patients healing and won’t disturb other patients, visitors are welcome during visitor hours. If a patient needs time alone, our nurses will make sure they have the privacy they need.
For patient information, call 503-216-2115.
Providence Guest Services
The friendly staff of Providence Guest Services can ease hospitalization concerns for patients and their families. They can help arrange guest housing or make hotel reservations for out-of-town patients and visitors, give directions and transportation advice, and recommend a local restaurant for a good breakfast, lunch, dinner or snack.
Call Providence Guest Services at 1-888-550-1575, between 8:30 a.m. and 8:30 p.m., seven days a week.
Waiting Areas
There are specially designated lounge areas for visitors on each patient floor and on the main floor in the lobby. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department, and surgery.
During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.
Your meals in the hospital depend on your diagnosis and treatment; therefore, your physician requests an appropriate diet for you. Nutrition Services staff provide you with a menu designed and adjusted from the diet recommended by your physician, from which you can make selections for the next day.
In some cases, due to diet parameters or last-minute diet order changes by your physician, foods you have chosen will not be sent to you. If you prefer, the staff will make nutritious selections for you.
The hospital has several facilities where you can purchase food and beverages. Our daily menu is posted in the elevators, or may be obtained by dialing ext. 62363 within the hospital.
The Eatery is located on the second floor of Providence St. Vincent. Entrees, salads, sandwiches, desserts, snacks and beverages are available.
Hours:
- Mon - Fri: 6:30 a.m. - 8 p.m. and Midnight - 4:30 a.m.
- Sat - Sun (and holidays): 6:30 a.m. - 7:45 a.m. and Midnight - 4:30 a.m.
Starbucks is located in the East Pavilion lobby on the first floor.
Hours:
- Mon - Fri: 5:30 a.m. - 5:30 p.m.
- Sat - Sun: Closed
Café West is located in the Knight Pavilion lobby on the first floor. Entrees, salads, grilled sandwiches, deli sandwiches, desserts, snacks, espresso, milkshakes and beverages are available.
Hours:
- Mon - Fri: 6 a.m. - Midnight
- Sat - Sun: Closed
Several vending machines are located in the hospital where you can purchase snacks:
- Hunger Haven on the second floor of the hospital, near the Chapel
- The lobby of the emergency department located in the Knight Pavilion lower level; and another is located
- The lower level of the medical office building
Providence St. Vincent Medical Center offers two distinct gift shops for your enjoyment.
Gift shop I is located in Main Lobby. You’ll find gifts and treats for patients, babies, children, and yourself.
Hours:
- Every day, 10 a.m. to 6 p.m.
Gift Shop II is located in the East Pavilion Lobby in the Medical Office Building. Here, you’ll find gifts for every occasion, including seasonal home décor, clothing, jewelry, health and beauty items, delicious treats, and special gifts for babies, children, and adults. You can also order flowers. To place an order, call Gift Shop II at 503-216-2620 between 9 a.m. and 3 p.m. for free patient delivery after 3 p.m.
Hours:
- Mon-Fri, 9 a.m. to 5 p.m.
The gift shops are staffed by volunteers. All profits benefit the Providence St. Vincent Medical Foundation.
Providence St. Vincent offers a variety of special services to make your stay as pleasant and comfortable as possible:
Providence St. Vincent has access to interpreters who speak a number of foreign languages, and know sign language.
For information, call ext. 62381; outside the hospital, call 503-216-2381.
Optical The Sight Shop, inside Eye Health Northwest, is located on the ninth floor of the Medical Office Building in the East Pavilion. Call ext. 62580; outside the hospital, call 503-297-8243.
Hours:
- Mon-Fri, 8 a.m. to 5 p.m.
Pharmacy There is a convenient outpatient pharmacy on-site to ensure patients have access to prescribed medications. Credena Health Pharmacy is located in the East Pavilion Lobby, in the Medical Office Building. Call ext. 62630; outside the hospital, call 503-216-2630.
Hours:
- Mon-Fri, 8 a.m. to 7 p.m.
- Sat-Sun, 9 a.m. to 5 p.m.
In addition, the inpatient and the critical care pharmacies are open 24 hours a day to fill prescriptions for doctors treating patients within the hospital or emergency room.
Weekday mornings, members of the hospital's Volunteer Services bring coffee to patient rooms and offer magazines, newspapers, and other items for sale.
To reach the volunteers, call ext. 62100; outside the hospital, dial 503-216-2100.
Providence St. Vincent is proud to offer free drop-in childcare with My Little Waiting Room – a service provided to families coming in for outpatient care and visitors of patients staying in the hospital.