Support Services Team

Navigation through diagnosis to coordinate timely access to care
Coordination of care with the multi-disciplinary team
Liaison between the Cancer Program and outside medical agencies and services
Identification of patient needs, including barriers to care and make appropriate referral to multi-disciplinary team members
Maintains a system of navigation data to provide the highest quality of service to patients

Counseling for you, your family and caregivers
Reducing stress through relaxation skills and mindfulness practices
Assistance with talking to your treatment team members/medical system coordination
Information about palliative and hospice care services
Facilitation of support groups and educational programs
Community resources referrals and information
Transportation assistance
Assistance with advance care planning and with end-of-life preparation including information about palliative and hospice care services, advance directives and community resource options

Nutrition assessments and developing a care plan that meets patient needs
Identify patients who are at high risk for malnutrition and develop strategies to maintain and improve their nutrition status during treatment
Guidance on specialized diets and supplements
Management of tube feeding and total parenteral nutrition (IV nutrition)
Nutrition counseling for cancer prevention and survivorship
Recommendations to maximize nutrition intake and quality of life

Target and screen patients for financial assistance programs and foundations
Meet with patients to determine eligibility for programs and help assist them in completing the financial forms and application process
Educate patients regarding the financial assistance programs and foundations available
Work with patient accounts to submit billing information for the patient’s financial assistance program or foundation