Patient and Visitors
St. Joseph Hospital is comprised of two campuses located within a quarter mile of each other in Eureka; the St. Joseph Hospital main campus is a full-service acute-care state-of-the-art facility.
Services include an emergency room, cardiac surgery in the Heart Institute and an accredited cancer program including the latest technology, including magnetic resonance imaging (MRI) and a 64-slice CT scanner. We also provide women’s and children’s services in the Childbirth Center, including pediatric services and the only Level II Neonatal Intensive Care Unit Nursery (NICU) on the North Coast.
The general hospital campus offers a medical rehabilitation center, including occupational medicine as well as outpatient laboratory services, the Sleep Disorders Center, endoscopy suites and positron emission therapy (PET/CT).
Hours of operation:
- Monday - Friday, 9 a.m. - 4 p.m.
100% of all profits generated by our completely volunteer run gift shop go back into the hospital as department equipment grants, scholarships for caregivers, and special projects such as gift bags for “Cardiac Kids” clinic patients and other Foundation driven initiatives.
Hours are subject to change based on volunteer availability. To confirm hours of operation, please call 707-445-8121, ext. 7525.
Here at Providence, your satisfaction and comfort are of the utmost importance to us. We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative. She/he can help resolve issues and maintain the highest quality of service. Your nurse can help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact our patient relations department at 707-445-8121 or any of the following:
California Department of Health Services District Administrator Santa Rosa / Redwood Coast District Office 2170
Northpoint Parkway
Santa Rosa, CA 95407
Phone: 707-576-6775 • 866-784-0703 (toll free)
St. Joseph Hospital Administration
2700 Dolbeer Street
Eureka, CA 95501
Phone: 707-445-8121 extension 7500
Redwood Memorial Hospital Administration
3300 Renner Drive
Fortuna, CA 95540
Phone: 707-725-3631 extension 7500
Patient Relations at Providence Humboldt County
2700 Dolbeer St
Eureka, CA 95501
Phone: 707-445-8121 ext. 5810
We strongly encourage speaking with our patient representatives first as they are highly trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:
US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: 800-633-2322; 415-437-8311 (TDD)
Email
Santa Rosa / Redwood Coast District Office
2170 Northpoint Parkway
Santa Rosa, CA 95407
Phone: 707-576-6775 or 866-784-0703
Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at www.jointcommission.org or by calling toll free 800-994-6610.
If you have questions about your medical center bill, would like a more detailed copy of your bill, or would like information about our Financial Assistance programs for Providence services, contact:
Patient Financial Services
Phone: 707-269-4203
The concierge and registrars located in the main lobby can accept payments and answer questions from 6 a.m. - 6 p.m. Monday through Friday. Registrars located in the Emergency Department can also accept payments and answer questions 24 hours a day.
Are you eager to elevate the patient experience at St. Joseph Hospital/Redwood Memorial Hospital? If so, we have an exciting opportunity for you as a "patient advisor." We value the input of patients and their families, and we invite you to share your positive and negative care experiences at our hospitals.
As a patient advisor your positive attitude will be crucial in providing suggestions and potential solutions to enhance hospital care for our community. By collaborating with hospital staff and fellow patients, you will contribute to improving patient and family care experiences.
Join us in our mission by filling out the Patient and Family Advisor application form by clicking here.
In keeping with the Mission and Values of the Sisters of St. Joseph of Orange, the St. Joseph Hospital Spiritual Care department offers spiritual support and comfort to all our patients, families and staff.
The Spiritual Care Department consists of an interfaith team of board-certified chaplains who offer holistic ministry. We are here to care for spiritual, religious, emotional and ethical concerns.
While you or your loved one is a patient at St. Joseph Hospital the following assistance is available:
- One-on-one visits from a chaplain
- Daily Mass in the Chapel (or can be watched on Channel 3)
- Volunteer Eucharistic minister to visit daily
- Blessing of all newborn babies if requested
- In-depth Bereavement Program
- No One Dies Alone Program
- Help in learning about Advanced Health Care Directives
- Help when dealing with an ethical healthcare decision
The vision of Redwood Memorial Hospital is to be recognized as a leader in holistic, patient-centered care -- promoting the optimal well-being of the community; and providing a welcoming and healing environment that physically, emotionally and spiritually uplifts patients, families, physicians, staff and our volunteers.
Read the Journey Service Standards
- Body, mind and spirit are an integral whole that cannot be separated into isolated parts
- Every intervention or interaction is holistic in its impact: it affects the whole person
- Relationships -- among caregivers and between caregivers and patients/families/loved ones -- have a profound effect on healing
- Each person has an innate capacity for self-repair and healing
- Patients and loved ones play a critical role on the health care team
- Healing is always possible, even when curing is not
- Staff and physicians are effective in providing and supporting holistic care to the extent that they understand, experience and practice it themselves
Features nutritious snacks, hot coffee, games, puzzles, books and lap afghans for families whose loved ones are encountering a longer hospital stay.
Can include visits from volunteer chaplains, visits from local ministers, PrayerNet blessings, a Spirituality basket, walks through our restful gardens, use of our community labyrinth and use of our chapel.
Located outside in the Hospital courtyard - this quiet space is available for walking meditation.
Is available for patient healing with in-room CD players and musician volunteers providing periodic live performances.
The patient's own pet is welcome to visit or patients can enjoy the company of a certified dog.
Is offered to pre-surgery and other patients, depending on massage therapist availability.
Art comes alive in our hospital with monthly rotating art exhibits in our hospital corridors. We also offer art supplies to patients on a daily basis to encourage their creativity. Art supplies include sketch pads, color pencils, markers, creativity journals, origami kits and sculpting clay. We have a local artist, Susan Dill Cooper, who volunteers to create art with Pediatrics patients. She enjoys giving the youngsters a chance to explore their talents with mask making, sculpting and mosaic tiles.
Offers free health and medical information from a computer workstation in the Center or in written form delivered to the patient's room.
Services are also available to the community. Drop in M-F from 9 a.m. - 1 p.m. or send your health information request by phone 725-3361 ext. 4900), fax (725-7229) or e-mail (safrc@stjoe.org).
We do request a minimum commitment of six months of service annually. Most volunteers sign up for one or more three and one half hour shifts per week, with their minimum commitment complete after a period of approximately six months.
St. Joseph Hospital and Redwood Memorial Hospital are committed to serving the needs of people with disabilities and their families. For any questions or concerns about accessibility to our content or programs, please contact us.
St. Joseph Hospital and Redwood Memorial Hospital are committed to providing equal access to our web-based information and services. We have attempted to implement features to improve the experience for individuals with disabilities. Some of these features are described below.
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Manage Your Care with MyChart
MyChart makes it easy to get care and manage your health including checking in for your next appointment. At any time, on any device you can:
- Message your care team
- Manage appointments
- View test results
- Renew prescriptions
- Pay bills