Patients & Visitor Information

If you are a patient or visitor, then you can rest assured knowing that you have come to the correct place for advanced care.

Visitor Policy And Hours
For Patients Cafeteria Parking Recognize Your Care Team
For Patients
Your experience is important to us

We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative.

Your nurse can help resolve issues and maintain the highest quality of service and help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact patient relations at 707-552-4323.

The Creekside Café is located on the first floor of the West Pavilion, just past the gift shop. When taking food out of the dining room we request that all beverages and food items be covered. This protects against spills in the hallways and helps us to maintain a safe environment in the hospital.

Cafeteria hours:

Mon - Fri:
Night Shift: 2:30 - 4:30 a.m.
Breakfast: 7 - 10 a.m.
Lunch and Dinner: 11a.m. - 7:30 p.m. (Hot entrees available 11 - 2 p.m. and 5 - 7 p.m.)

Sat: 7:30 - 10 a.m., 1a.m. - 2 p.m. & 5 - 7:30 p.m.

Sun: 7:30 - 10 a.m., 1 a.m. - 2 p.m. & 4:30 - 7:30 p.m.

Vending machines are located in the cafeteria and are accessible 24 hours a day for visitor convenience during hours of limited cafeteria service.

More than 600 parking spaces are available at the Providence Medical Arts Plaza (1130 Montgomery Drive, Santa Rosa) located across from the Santa Rosa Memorial Hospital.

Electric Vehicle charging stations for nine vehicles are available on the ground level of the parking structure. The level 2 (240 volt) chargers provide approximately 25 miles of range per hour of charge (mileage varies by vehicle manufacturer and driving conditions). Drivers can use the service by downloading the Chargepoint app.

Providence Santa Rosa Memorial Hospital is grateful for our remarkable caregivers, nurses, physicians, advanced practice providers and volunteers. Through internal and external awards, our hospital regularly celebrates those who exemplify compassion, dignity, justice, excellence and integrity in their work.

Patients and visitors are also welcome to submit award nominations for exceptional members of their care team.

The Values in Action (VIA) award is the highest honor within Providence. Established in 1988, it celebrates caregivers, nurses, physicians, advanced practice providers and volunteers who inspire others with their commitment to our core values of compassion, dignity, justice, excellence and integrity.

  • Request a printed nomination form from your care team

The DAISY Award was established by the DAISY Foundation in memory of J. Patrick Barnes to recognize exceptional nurses for their compassion and skill. The Foundation partners with health care organizations, including Providence, to honor the superhuman work nurses do for patients and families every day.

The Poppy Award is a Providence Santa Rosa Memorial Hospital program that celebrates the extraordinary skills and compassionate service of our non-nursing caregivers and volunteers. Named after the California poppy flower, this award honors non-nursing caregivers and volunteers who bring beauty to the experience of patients, their families and other caregivers.

The Redwood Award is a Providence Santa Rosa Memorial Hospital program that celebrates the extraordinary skills and compassionate service of our physicians and advanced practice providers. Like the coastal redwood trees, our physicians and providers are strong and use their resources to grow and adapt and thrive in their environment.