Patients & Visitor Information
If you are a patient or visitor, then you can rest assured knowing that you have come to the correct place for advanced care.
Questions or concerns regarding care and experience
We are committed to responding to any concerns regarding care, treatment or services in a timely manner. Should concerns about your hospitalization arise, you or members of your family are encouraged to contact the nurse or manager in your area or the patient representative.
Your nurse can help resolve issues and maintain the highest quality of service and help you contact these individuals. If you have unresolved issues or complaints about your care, you may contact any of the following:
Patient Advocates at Petaluma Valley Hospital
400 North McDowell Blvd
Petaluma, CA 94954
Phone: 707-778-2880
Email: PatientRelations@StJoe.org
We strongly encourage speaking with our patient representatives first as they are highly-trained individuals fully equipped to listen and understand any issue or complaint and find proper resolutions. If you feel as though you are still not being heard, or a resolution is not possible, you may contact the following:
Department of Health Services - Licensing & Certification Division
50 Old Courthouse Square
Suite 200
Santa Rosa, CA 95404
Phone: 800-554-0349
US Dept. of Health & Human Services, Region IX
50 United Nations Plaza, RM 322
San Francisco, CA 94102
Phone: 800-633-2322; (415) 437-8311 (TDD)
Email: orc@ospatd10.ssw.dhhs.gov
Anyone wishing to contact the Joint Commission regarding quality concerns may do so online at jointcommission.org or by calling toll free 800-994-6610.
After discharge, if you need additional information concerning the finances of your stay, please contact our Business Office:
Petaluma Valley Hospital: 707-778-7275