Testimonials

Providence St. Joseph Health Home and Community Care views every interaction with patients as an opportunity to serve in the tradition of the Sisters of St. Joseph of Orange. Here's a sampling of patient satisfaction survey comments:

• "I found the team to be loving and empathetic. They were good listeners, patiently answering and calming fears; they were good communicators -respectful of my time by always calling to confirm arrival times- treated her with dignity- talked to her, not about her. They took away the fear and made this a wonderful experience for both her and me! I am eternally grateful."
• "Thank you so much for your wonderful service...Everyone was so wonderful and supportive. Whenever we needed someone they were always there. The caring and professionalism was wonderful. Our Mother was well taken care of until the end. Thank you again for all your help and kindness."
• "The entire process was just very easy and the staff was wonderful. You touched our mother with sincere kindness. The memories we were able to share with our mom during this time will forever be with us. Please thank your outstanding staff. Bless them for having the kindest heart to be able to come into homes and do the work they do. They were there for our Mom and for us. This program is Our Guardian Angels."
• "To Hospice Staff & Nurses, Thank you for your kindness and gentle hands towards my husband. The care and heartfelt concern you showed towards him provided me much relief and comfort. Your service was very much appreciated and it will remain forever with me and my family."
• "I want to thank Hospice and Private Duty for all the assistance and care you gave my father...I couldn't have done this passing of my father without your diligent care."
• "I write to express our deepest gratitude for your team both individually and cumulatively. Each member, both professional and volunteer, made a real difference in Mom's final 8 1/2 months. Your St. Joe team is the best of the best...Please make time to thank each of these people on our behalf for jobs well done. We extend our sincerest gratitude to you on St. Joseph Hospice team's behalf from [Mom's] family. May your hospice ministry continue to enhance lives in those end stages as it did for our Mom." -Randall H.
• "I was fortunate enough to have home health therapy under the guidance of Edie. I had my left knee replaced at St Joseph Hospital on September 8 and worked with Edie for the following three weeks… I was truly amazed by Edie's dedication and genuine caring. She was supportive, inspiring, motivating and challenging. She constantly watched my progress, modeled exercises prior to my doing them…I honestly don't think I would have progressed to the stage I am without her. She is an exceptional therapist…I am blessed to have been able to work with her" ~Linda F.
• "The hospice care St. Joseph's Team rendered for my Mom was a benchmark of best practices! My family was impressed with the thoroughness and compassion with which you cared for Mom. She expressed her happiness and sincerity for the hospice team. Thank you and blessings."
• "Besides the excellent care, I was impressed with the level of true caring attitudes expressed by all team members. The transition for my wife and myself was smooth and easy. Thank all for their compassionate loving and respectful attitudes."
• "I received care for an IV PICC line – the nurses were very good and knowledgeable. My nurse was the best and he had a great personality and truly cared. The Pharmacy service was also excellent. The Pharmacist was the best and she was always on top of things. And the gentleman who delivered the drugs was also exceptionally pleasant and helpful."
• "The care I have received from the staff at St. Joseph Home Health is far superior to that of other agencies I have used in the past. Kudos to Team #9, especially to the 2 nurses I had. And a shout-out to the other 2 nurses who came to my rescue when my regular nurses weren't available."
• "Thank you so much for the loving care you gave my Mom. As you know, she had the advantage of all the services you provide: Home Health, Private Duty and finally Hospice. All of the services made such a difference in her life and had such a positive impact. She had a long, hard journey, but I know she is now at peace and with my Dad."
• "My husband and I just wanted to tell you how very grateful we were to have your Physical Therapist when my husband got out of the hospital after knee surgery. The therapist was very professional, yet it felt as if he were part of the family. The help that my husband received and the feeling we had knowing the therapist was coming the next day when we were concerned about something was priceless."
• "I had the privilege of being helped as a patient by two of your outstanding Home Health nurses. One of them helped me the longest and I really liked her. She was always professional, kind, caring, and skilled in her work and she had a sense of humor when appropriate. The other nurse only helped me on 2 visits, but she also did a very fine job and was kind and caring. I appreciated both of these nurses and they should be commended for doing such an outstanding job for your organization. The next time that I should need any kind of home healthcare services, I will contact your organization and I would definitely recommend St. Joseph's to my friends if ever they are in need of home healthcare services."
• "I consider it a privilege to have been assisted in my surgical recovery by an exemplary part of your Physical Therapy team. My therapist was able, energetic and had a positive presence which was a source of comfort and encouragement to me. I made great progress under her competent care and I appreciate the capable manner with which she explained and carried out the course of treatment. She was prompt, attentive and upbeat; and more than once her humor and common sense brightened my days. When I reluctantly said good-bye to her, I felt stronger, more enlightened and confident that I could continue on my own, following her explicit guidelines and suggestions. I could not have asked for better care or a more welcome person to share the anxious post-surgical days."
• "Hospice was there for me day-and-night when they were needed. From what I know about Hospice, the St. Joseph program is one of the most highly respected. I would like to thank all of the doctors and nurses at St. Joseph for their wonderful work. I could not have asked for more for my husband. He passed away with dignity, which the Hospice staff had told me is the way they work; and they were so right."
• "Our Pharmacy Technician was pleasant, very efficient and compassionate. She returned calls immediately and handled any concerns we had. The Pharmacists were also very helpful. They made our lives so much easier during a very difficult time. Thank you for providing such wonderful employees."
• "I cannot express how grateful we are for the kind, compassionate, and exemplary service you provided Clyde in his final days. The peace and comfort you gave him also allowed us to be at peace and comforted as he passed into God's eternal care. You are truly angels are on earth. Thank you so much"
• "I have just been released from your weekly visits and wish to thank you for your superior care and instruction. Your nurse not only became a welcome friend during my weekly visit but I'd also like to say, she is the epitome of what we think of as a fine professional nurse, and certainly a credit to her vocation. On each of her visits here to instruct me on the task of teaching me the ostomy skills that would be a regular part of the rest of my life, her pleasant manner and patience made me feel much less emotionally stressed."
• "A job well done St. Joseph Health System, Home Health Agency is excellent!"
• "My nurse was exceptional. She spent a lot of time answering questions, listening and making calls for me. She called me several times on her day off just to check on my well-being. She is truly an angel."
• "We came into St. Jude Hospital and my mother was in such pain from cancer in her bones. That is where we met these three angels that walked us through every avenue of the experience. What an amazing team of hospice workers you have. I am in awe of how you have trained these ladies to know exactly what to say and what to do. I cannot imagine life and death without Hospice and wanted to let you know this program is top notch and will always have our support."