Patient Resources

We care about you, and we want to make sure you have an exceptional experience when you come to us.

We believe that providing a personalized and patient-centered experience lays the groundwork for enhanced well-being for all our patients.

Customer Service

Our customer service representatives are available to answer your questions or concerns about the health care services provided by our physicians. They can assist you with:

Choosing a doctor
Checking the status of a specialty referral
Locating our facilities
Confirming accepted health plans — We accept many HMO, Medicare HMO, POS, PPO and EPO plans, including straight Medicare. View accepted insurance plans.

Feel free to contact our customer service department Monday through Friday, 8 a.m. to 5 p.m. at 833-786-1119.

For TTY/VCO/HCO to Voice: 833-786-1119 or Voice to TTY/VCO/HCO: 833-786-1119.

You may also contact your doctor’s office to confirm accepted health plans.

Filing a Confidential Service Issue or Concern Online

Whether you have a question, concern or complaint, we want to hear from you:

Using our secure, HIPAA-compliant form below, please describe the incident in detail.
Our team will then address the issue confidentially with the appropriate personnel and provider.
You will receive a Letter of Acknowledgement via email and ongoing communication until the process is complete.

Report Service Issues or Concerns

Important notes

If you are having a life-threatening emergency, please call 911 immediately.
Please do not use this form to submit medical questions.
For scheduling, referrals, medication refills and general inquiries, conveniently message your provider office through our Providence App.

Copayments and Billing

Most insurance plans require a copayment, which is due at the time of service. After your appointment, your insurance will be processed, and you will be billed for any services that aren’t covered by your insurance plan.

If you are uncertain whether a particular service is covered, please call your insurance plan directly.

If you have questions about a bill, please call the phone number listed on the statement.