Patient Relations
At Providence Holy Cross Medical Center, we understand that hospital stays can sometimes feel uncomfortable, so we work tirelessly to make each hospital stay as simple and comfortable as possible. For over 50 years, our health care team has provided the best personalized and compassionate care.
As the key member of your health care team, we encourage you to become involved in your care. Ask questions. Tell us your concerns, hopes and needs. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.
We want your stay with us to be as comfortable as possible. If you have any questions or concerns at any time, please let us know.
We hope that our downloadable Patient Information Guide answers many of your questions and helps you feel more comfortable about your future hospital stay with us.
The following information will help you make the most of your hospital stay.
Calling your nurse
- The intercom system in your room is mounted on the wall above the bedside table. This system is used for direct voice contact with the staff members at the nursing station.
- Extending from the intercom is a pillow speaker that can be clipped to your bed for convenience. To call the nursing station, press the top bar marked "NURSE" and a staff member will respond via the intercom. When the nursing staff member answers, please make your request in a normal speaking voice. Some beds have the nurse call button built into the siderail. Please clarify with your nurse as to which nurse call system you have.
Fall prevention
- Fall prevention is a joint responsibility between patients, family members, and the healthcare team. Your medical condition may change your ability to move safely. In fact, patients often fall because they are on medications that make them dizzy or drowsy, they are weak and unsteady due to illness or medical procedures, or because they've been sitting or lying down for long periods. Your fall risk is assessed when you come in to the hospital and this assessment is repeated frequently during your stay. If you are at risk of falling, a yellow tab is placed on your hospital I.D. band.
Because we are committed to your safety, we will encourage you to adhere to the following guidelines:
- DO NOT get up unattended - use your call light.
- Keep necessary items in reach, including your call light.
- Wear the provided skid-proof foot ware.
- Do not go to the restroom without our assistance.
- Do not remove, unplug, or disable provided safety alarms.
In addition to the above, your healthcare team will:
- Provide you with individualized fall prevention strategies
- Provide special safety equipment (i.e. bed, lift, transfer equipment, etc)
- Provide supervision
- Visit you frequently throughout the day & night
- Educate you and your family on fall prevention
TV
- Televisions are provided in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel. Channel listings are located at the back of your Patient Guide. All televisions have closed captioning available for the hearing impaired.
Food services
- Your health depends on the foods you eat, that is why at Providence Medical Centers, we provide wholesome, nourishing and well-balanced meals. We'll make every effort to provide nutritious meals that are prepared according to your doctor's orders.
- To help us know your preferences, simply mark the items you want for the next day on the menu you receive each morning. If you prefer, a dietician will review your selections and adjust them according to your needs. Occasionally your meal may be delayed due to medical treatment. Whenever possible, you will be served after your examination or test.