User Experience (UX)

Welcome to the User Experience (UX) Team's web page. We're passionate about creating exceptional digital experiences that are intuitive, functional, user-friendly, beautiful and meet the needs of our users and stakeholders. 

Mission Statement

Leveraging a design-thinking methodology, we develop design solutions that are user-centered, purposeful, and data-driven to support the Providence promise of providing empathetic and frictionless digital experiences.

UX Team Members
  • Kayla Robertson: Director Digital Experience
  • Kenny Baas: Sr. UX Manager
  • Seng Nisperos: Principal Technical Project Manager
 
  • Billy Janes: Principal UX Designer
  • Kareem Zaher: Sr. UX Designer
Resources

UX Support Requests

To submit a UX request, choose one of the options below. For other website requests, please see: Work Requests.

Design Support/ UX Consultation

This form is for UX consultation and design support, including changes to existing styles, design of new elements, and page layout recommendations.

UX Design Support Form
UX Support for Large Projects

This form is for high LOE/complex projects that require multiple teams and will take more than a month to implement.

Large Project Support Form

Design Intake Process

Our team works in 2 week sprints. Current and upcoming design sprint work can be found here.

Workflow Process Diagrams: