Providence non-discrimination & communication assistance
Discrimination is against the law. Providence Health Plan and Providence Health Assurance (“Providence”) does not discriminate or treat people unfairly based on:
- Age
- Gender identity
- Religion
- Color
- Language proficiency
- Sex
- Disability
- Race
- Pregnancy
- National origin
- Sexual orientation
You have the following rights:
- To get free help from a qualified language interpreter.
- To get written information in the language you speak.
- To get information in a way you understand, including:
- free help from a qualified sign language interpreter,
- written information in large print, audio, Braille, or other formats, or
- other reasonable modifications.
Contact the Civil Rights Coordinator at Providence if you:
- Need reasonable modifications, appropriate auxiliary aids and services, or language assistance services,
- Believe Providence failed to provide services and discriminated against you, or
- Want to file a grievance.
Please contact our Civil Rights Coordinator in one of these ways:
- You can call us from 8 a.m. to 8 p.m. (Pacific Time), 7 days a week
If you are on a Commercial plan:
Toll-Free: (800) 878-4445 Oregon: (503) 574-7500
If you are on a Medicare Advantage plan:
Toll-Free: (800) 603-2340 Oregon: (503) 574-8000
If you are on a Medicaid plan:
Toll-Free: (800) 898-8174 Oregon: (503) 574-8200
Hearing impaired members may call our TTY line at 711.
- You can mail or email us.
Providence Health Plan and Providence Health Assurance Attn: Civil Rights Coordinator
PO Box 4158 Portland, OR 97208-4158
Email: PHPAppealsandGrievances@providence.org
- You also have a right to file a complaint:
U.S. Department of Health and Human Services, Office for Civil Rights
Web portal: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Complaint forms: http://www.hhs.gov/ocr/office/file/index.html
Email: OCRComplaint@hhs.gov
Phone: 1-800-368-1019, 1-800-537-7697 (TTY: 711)
Mail: U.S. Department of Health and Human Services200 Independence Avenue SW, Room 509F, HHH Bldg., Washington, DC 20201
Medicaid Members also have a right to file a complaint with the following offices:
Oregon Health Authority (OHA) Office of Civil Rights
Web: www.oregon.gov/OHA/EI
Email: OHA.PublicCivilRights@odhsoha.oregon.gov
Phone: (844) 882-7889 (TTY: 711)
Mail: Office of Equity and Inclusion Division, 421 SW Oak St., Suite 750, Portland, OR 97204