Providence non-discrimination & communication assistance

Discrimination is against the law. Providence Health Plan and Providence Health Assurance (“Providence”) does not discriminate or treat people unfairly based on:

  • Age
  • Gender identity
  • Religion
  • Color
  • Language proficiency
  • Sex
  • Disability
  • Race
  • Pregnancy
  • National origin
  • Sexual orientation

You have the following rights:

  • To get free help from a qualified language interpreter.
  • To get written information in the language you speak.
  • To get information in a way you understand, including:
    • free help from a qualified sign language interpreter, 
    • written information in large print, audio, Braille, or other formats, or 
    • other reasonable modifications. 

Contact the Civil Rights Coordinator at Providence if you:

  • Need reasonable modifications, appropriate auxiliary aids and services, or language assistance services,
  • Believe Providence failed to provide services and discriminated against you, or 
  • Want to file a grievance.

Please contact our Civil Rights Coordinator in one of these ways:

  • You can mail or email us.
    Providence Health Plan and Providence Health Assurance Attn: Civil Rights Coordinator
    PO Box 4158 Portland, OR 97208-4158
    Email: PHPAppealsandGrievances@providence.org

 

Medicaid Members also have a right to file a complaint with the following offices: 

Oregon Health Authority (OHA) Office of Civil Rights 
Web: www.oregon.gov/OHA/EI 
Email: OHA.PublicCivilRights@odhsoha.oregon.gov 
Phone: (844) 882-7889 (TTY: 711)  
Mail: Office of Equity and Inclusion Division, 421 SW Oak St., Suite 750, Portland, OR 97204 

Language access information

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