Awards and Recognition

An Oregon-based, not-for-profit health insurance provider, Providence Health Plan is recognized as a national leader in quality, excellence and innovation.

Number one in customer service

Members rate Providence Health Plan as having the best customer service in Oregon, according to a 2009 Consumer Assessment of Healthcare Providers and Systems survey conducted for the National Committee for Quality Assurance (NCQA). Survey results posted at NCQA Quality Compass show that Providence Health Plan surpasses competing plans in five categories:

The best in Oregon for overall customer service.
The best in Oregon for overall health plan satisfaction.
The best in Oregon for accuracy of claims processing.
The best in Oregon for providing the information or help that was needed.
The best in Oregon for treating members with respect.

Providence Health Plans' focus on quality health care and services is recognized by our members, rated one of the highest (4 Stars) in the Northwest for overall customer satisfaction by J.D. Power and Associates 2009 National Health Insurance Plan Study^SM.

The J.D. Power and Associates 2009 National Health Insurance Plan Study^SM measures member satisfaction among 131 health plans in 17 regions throughout the United States by examining seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes. The study reports on the results of more than 33,000 health plan member surveys, conducted online between Dec. 2008 and Jan. 2009.

Welcomed by most doctors

As a quality health insurer, Providence Health Plan is accepted by most physicians in Oregon and southwest Washington. We have a nation-wide network giving you access to thousands of physicians.

Disease management

Recognized as best in the nation^* in care for chronic conditions across all members, 2001 - 2007 by Disease Management Purchasing Consortium International.

* Tie with Harvard Pilgrim Health

2008-2009 Recognition of Excellence in Disease Management by Disease Management Purchasing Consortium International, Inc., for Asthma Disease Management, Asthma Admission Avoidance and Coronary Artery Disease Management.

Twice awarded an Excellence in Disease Management designation from Health Industries Research Companies.

Work-site wellness

Community Leadership Award from America's Health Insurance Plans for Providence Health Plan's "Make It Your Business: Insure a Tobacco-Free Workforce."

Winner of the Managed Care Achievements in Tobacco Control Awards Program, American Association of Health Plans (predecessor organization of America’s Health Insurance Plans), 2001 and 2002.

Strong financial stewardship

A 2008 "A" rating by A.M. Best for successful operations, effective pricing, medical cost management and strong membership growth.

Integrated health care

Providence Health & Services, Oregon Region, ranked seventh in the nation, fourth in the west and number one in Oregon in SDI's top 100 most integrated health networks. Providence has made the top nine for the past nine years.

Compassionate involvement in our community

Top 10 ranking in 2008 Portland Business Journal Corporate Philanthropy Awards for large companies.

Through our community benefits program, Providence Health Plan has contributed millions of dollars to health care projects in Oregon and southwest Washington that support the poor and vulnerable, since 1987.

Providence Health Plan supports the work of employees who are active volunteers in diverse community organizations, including Susan G. Komen Race for the Cure, Camp Erin, Our House of Portland, United Way, Mercy Corps, Medical Teams International and other groups.

Most admired among Oregon employers

Providence Health & Services in Oregon, which includes Providence Health Plan, has been recognized 10 times by Oregon Business magazine as one of the "100 Best Employers to work for in Oregon."

With more than 16,000 employees, Providence is the largest employer in Oregon.

Most admired among Oregon health care companies

Chief executives across Oregon have named Providence Health Plan one of the "Top 10 Most Admired Health Care Companies" in Portland Business Journal for three years running (2006, 2007, 2008).

Responsible stewardship of the environment

Providence Health Plan member materials are available electronically and printed on at least 50 percent recycled and 25 percent consumer waste paper.

1,849 tons of materials are recycled by Providence employees annually, including enough paper to save 36,000 trees.